Answers to common questions
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How far in advance should I book?
For Ramadan and school holidays, we recommend 4–6 months. Off-season, 4–6 weeks is usually enough.
Is a mahram required for women?
Under new Saudi rules, women 21+ can travel without a mahram, but we still recommend group travel for first-timers.
What's included in your packages?
Inclusions vary by journey. Open any published group package to see exactly what is configured, or choose each service in the custom package builder.
Do you help elderly or disabled pilgrims?
Yes. We provide wheelchairs, accessible rooms, and dedicated attendants. Please let us know your needs when booking.
Can I customise a package?
Absolutely — use our Build Your Package form or speak to an advisor. We can tailor hotels, dates, meals and transport.
What is your refund policy?
Visa fees are refundable if refused. Package refunds follow airline and hotel terms — full details in your contract.